FAQs

Frequently Asked Questions

Everything you need to know about RoyalDoggy and The Royal Walk™ Set.

1. What is included in The Royal Walk™ Set?

Every set includes:

  • No-Pull Harness

  • Matching Collar

  • Premium Rope Leash

  • Poop Bag Holder

  • FREE Personalized Dog Name

  • FREE RoyalDoggy Dog Walking Guide

A complete matching set designed to make everyday walks safer, more comfortable, and more enjoyable.

2. Is my dog’s name personalized for free?

Yes. Personalization is completely free.

Simply enter your dog’s name in the personalization field before adding your Royal Walk™ Set to cart.

Please double-check the spelling before placing your order.

3. How does the no-pull harness work?

The Royal Walk™ Harness is designed to give you better control while helping reduce uncomfortable pressure around your dog’s neck.

Its secure and comfortable design distributes pressure more evenly across the body for calmer, more enjoyable walks.

4. How do I choose the correct size?

Use the Size Guide available on the product page.

For the best fit, we recommend measuring your dog rather than selecting a size based only on breed or weight.

Always check your dog’s measurements carefully before ordering.

5. Is the harness adjustable?

Yes.

The Royal Walk™ Harness features adjustable straps to help create a secure and comfortable fit.

It should fit snugly without restricting your dog’s movement or breathing.

6. Is the harness suitable for strong pullers?

The harness is designed to provide better control and help reduce pulling compared with walking from a traditional neck collar alone.

However, every dog is different. Proper sizing, fitting, training, and responsible handling are still important.

7. Does the harness have reflective details?

Yes.

The Royal Walk™ Harness features reflective detailing designed to improve visibility during early-morning and evening walks.

8. Can my dog wear the collar and harness together?

Yes.

The matching collar and harness are designed to be worn together as part of The Royal Walk™ Set.

Always make sure both are fitted correctly before every walk.

9. How should the harness fit?

The harness should be secure but comfortable.

It should not be:

  • Loose enough for your dog to slip out

  • Tight enough to restrict movement

  • Rubbing or causing discomfort

We recommend checking the fit regularly, especially for growing dogs.

10. How do I care for my Royal Walk™ Set?

Remove dirt regularly and allow all items to dry fully before storage.

We also recommend checking the harness, collar, leash, buckles, stitching, and attachment points regularly for signs of wear or damage.

Discontinue use if any part becomes damaged.

11. How long does order processing take?

Orders are typically processed within 1–2 business days.

We aim to dispatch orders as quickly as possible, with many orders shipping within 24 hours.

Personalized orders, weekends, public holidays, and high-volume sale periods may occasionally require additional processing time.

12. How long does shipping take?

Estimated delivery times after dispatch are:

  • United States: 5–10 business days

  • United Kingdom: 5–10 business days

  • Australia: 5–10 business days

  • Canada: 7–12 business days

  • New Zealand: 7–12 business days

  • Other International Destinations: 7–15 business days

Delivery times are estimates and may occasionally be affected by carriers, customs, weather, public holidays, or other circumstances outside our control.

Please see our Shipping Policy for full details.

13. Will I receive tracking information?

Yes.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to update.

14. Do you ship internationally?

Yes.

RoyalDoggy ships to customers in multiple countries.

Available shipping destinations and any applicable shipping charges will be shown at checkout.

International orders may also be subject to local customs duties, VAT, or import taxes.

15. Can I change my order after placing it?

Please contact us within 30 minutes at: care@royaldoggy.store

We will do our best to make changes before your order enters processing or personalization.

Once an order has already been personalized or shipped, changes may no longer be possible.

16. I entered my dog’s name incorrectly. What should I do?

Contact us immediately at care@royaldoggy.store with:

  • Your order number

  • The name entered

  • The correct spelling

If personalization has not yet started, we will do our best to update it.

17. What if I entered the wrong shipping address?

Contact us immediately at care@royaldoggy.store.

If your order has not yet shipped, we will do our best to update the address.

Once your package has been dispatched, we cannot guarantee that the shipping address can be changed.

18. What if my package is delayed?

Occasional carrier or customs delays can happen.

If your order is significantly beyond the estimated delivery timeframe, contact us at care@royaldoggy.store with your order number and we’ll help investigate.

19. What if my order arrives damaged or incorrect?

Please contact us as soon as possible at care@royaldoggy.store.

Include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item

Our customer care team will review the issue and help provide an appropriate solution in accordance with our Refund Policy and applicable consumer laws.

20. Can personalized products be returned?

Because personalized products are made specifically for your dog, return eligibility may differ from standard products.

Items that arrive damaged, defective, incorrect, or are otherwise covered by applicable consumer protection laws will be handled accordingly.

Please see our Refund Policy for complete details.

21. Is checkout secure?

Yes.

RoyalDoggy is powered by Shopify, and payments are processed using secure payment technology provided by Shopify and supported payment providers.

Available payment methods will be displayed during checkout.

Still Need Help?

We’re always happy to help you and your dog. ❤️

RoyalDoggy Customer Care
Email: care@royaldoggy.store

For questions about an existing order, please include your order number so we can assist you faster.

Make Every Walk a Royal Walk™.