Shipping policy

Shipping Policy

Last Updated: August 22, 2026

Thank you for shopping with RoyalDoggy. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

We aim to process and dispatch orders as quickly as possible, with many orders shipping within 24 hours.

Please note that orders placed on weekends, public holidays, or during high-volume promotional periods may require additional processing time.

Because some RoyalDoggy products include personalization, please make sure all information—including your dog’s name, size, color, and shipping address—is correct before completing your purchase.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia: 5–10 business days

  • New Zealand: 7–12 business days

  • Other International Destinations: 7–15 business days

These are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to customs processing, weather, carrier delays, public holidays, peak shopping periods, or other circumstances outside RoyalDoggy’s control.

Shipping Costs

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

If we are running a free shipping promotion, eligible orders will have the discount automatically applied or displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 48 hours after receiving your tracking number for tracking information to update in the carrier’s system.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to make changes before your order is dispatched.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

RoyalDoggy is not responsible for orders that are lost, delayed, returned, or delivered incorrectly because an incorrect or incomplete address was provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery, additional shipping charges may apply before the order can be resent.

Lost, Delayed, or Missing Packages

If your tracking information shows that your package is still in transit beyond the estimated delivery period, please contact us and we will assist you in investigating the shipment.

If tracking shows that your package has been marked as delivered but you have not received it, we recommend:

  1. Checking around your property and any safe delivery locations.

  2. Asking household members or neighbors whether they accepted the package.

  3. Contacting the shipping carrier using your tracking number.

  4. Contacting RoyalDoggy if you are still unable to locate the package.

We will do our best to assist with carrier investigations where appropriate.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, VAT, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by RoyalDoggy.

Customs processing may also cause additional delivery delays.

Personalized Orders

The Royal Walk™ Set may include customized or personalized elements, including your dog’s name.

Please carefully check the spelling of your dog’s name and all customization details before submitting your order.

RoyalDoggy cannot be held responsible for personalization errors resulting from information entered incorrectly by the customer.

Multiple Packages

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.

There will be no additional shipping charge simply because your order is shipped in multiple packages.

Shipping Delays

Although we work hard to ensure orders arrive within the estimated timeframe, RoyalDoggy cannot guarantee exact delivery dates.

Delivery delays caused by shipping carriers, customs authorities, severe weather, natural disasters, strikes, transportation disruptions, peak-season demand, or other circumstances outside our reasonable control are not considered the responsibility of RoyalDoggy.

We will, however, always do our best to help you resolve any delivery issue.

Questions About Your Order?

If you have questions about shipping or need assistance with your order, please contact our customer support team.

RoyalDoggy Customer Support
Email: care@royaldoggy.store

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Thank you for choosing RoyalDoggy.

Make Every Walk a Royal Walk™.